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Frequently Asked Questions in the World of Auto Body Repair

Your vehicle has just been in an accident — maybe minor, maybe major — either way it suffered body damage, so now what do you do? You have questions, we have answers!

What do I do if my car is damaged in an accident?

If there are injuries, do not move your vehicle, unless you are in immediate danger. Call 911 immediately. Obtain the name of the person driving the other vehicle, their phone number, driver's license, vehicle and insurance information. Note the location, time, date and any eyewitnesses. Use your phone to take pictures of the scene and vehicle damage.

How do I handle storm damage to my vehicle?

Hail, tornados, high winds, any of these Minnesota weather events could cause damage to your vehicle. If you find yourself with a vehicle riddled with hail dents or one under a fallen branch, first call your insurance agent to report the damage. Next, take photos of the car’s damage — inside and out if necessary. If you feel the vehicle is unsafe to drive get in touch with a towing company. From there we recommend working with an auto body shop that has experience in correcting the specific damage that occurred; AND one that was in business BEFORE the storm occurred.

Do I have to use a certain body shop? How do I choose a body shop?

While we know we can fix your vehicle and we definitely want to help you, it’s your car and therefore your choice! Minnesota state law says you have the right to have your car repaired at "the shop of your choice."

That choice is to your benefit. However, there are some things to take into consideration when selecting a body shop to fix your vehicle. Based on our years of industry experience, we would first urge you to choose a body shop that provides a complete written estimate. From there you’ll want to see that they follow a structured repair process, and employee trained, certified repair experts — all of which we do.

Look for a body shop that uses the highest-quality parts and products to restore your vehicle; and one that has a reputation for keeping its customers informed throughout the repair process. Ask the shop, and past customers if possible, if they conduct a thorough inspection of all repairs before putting you back on the road.

We believe we do all that at Wayne’s Auto Body — and added bonus, we also work with all insurance companies.

Am I responsible for paying a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy — whether standard collision, broad collision, et al. Insurance companies determine fault based on your account of the accident when you make the claim, and then by reviewing the accident report filed with the police department. If you aren't sure about your deductible, call your insurance advisor, he / she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay when you pick up your vehicle.

Do I need to pay for towing?

The cost of towing, when necessary, is usually covered as part of the loss. Most body shops will include this expense in the estimate that is submitted to the insurance company.

Is it necessary to get multiple repair estimates?

Nope! There is no law requiring you to have more than one estimate.

Do you assist with the insurance claim?

YES! At Wayne’s Auto Body we have staff members that work with auto insurance companies on a daily basis, ensuring that as much of the repair cost as possible is covered. We would love to assist you with any auto body related insurance questions you have, contact our helpful staff today.